Cleaning questions, answered
Short answers to what people ask us most. If yours is not here, call or send a request and we will answer it.
Carpet and rugs
What is hot-water extraction?
It is a cleaning method in which a solution loosens the soil, hot water rinses it through the carpet pile and strong suction pulls the water and the dirt back out. People often call it steam cleaning.
Will every stain come out?
Many do, and some do not. Old stains, dyes and damage to the fibre can be permanent. We look at the spot first and tell you what we expect before we start.
Can you clean oriental and silk rugs?
Yes, with care. These rugs are made of delicate fibres and dyes, so we ask what the rug is made of and plan the cleaning around it. Describe the rug when you call.
Do you clean carpet in offices?
Yes. Homes and commercial spaces are both part of what we do, and we plan the visit around how the business runs.
Furniture, tile and odors
Can you clean any sofa fabric?
Most fabrics can be cleaned, but a few react badly to water or to some solutions. We check the fabric and the care label first and tell you if a piece calls for a different approach.
Why is my grout dark when the tile looks clean?
Grout is porous, so it absorbs dirt and spills that a mop cannot reach. The tile wipes clean while the lines between the tiles slowly darken, and they need cleaning in a different way.
Can pet odors be removed?
Often they can, when the treatment reaches the source. When urine has soaked through to the pad or the floor beneath, more may be needed. We tell you what we find before we promise anything.
Do you deal with water in the house?
We extract water from carpet and dry the area. If the water has damaged walls, flooring or plumbing, we say so, and that part is for the right trade to fix.
Booking and visits
When can I reach you?
The office is open every day from 7 am to 9 pm. You can send a request through the form at any hour, and requests sent outside office hours are answered when the office opens.
Do I have to come to a shop?
No. Every visit happens at your home or business, and there is no storefront. You call or send the form, and we book a time to come to you.
Which towns do you serve?
Livingston and the towns around it in Essex County, such as West Orange, Millburn and Short Hills, and Roseland. Near one of them? Call and we will tell you if we can come out.
Request an estimate
Carpet, rugs, furniture, tile or air ducts? Tell us what you would like cleaned, leave your number, and we call to set a time.